Responsible Play Policy

1. Introduction

At The Giveaway Guys, we believe prize competitions should be an enjoyable, affordable and responsible form of entertainment. Our competitions give you the opportunity to win exciting prizes for a relatively small entry cost, while ensuring participation remains fun and within your means.

We are committed to promoting responsible play and encouraging participants to engage with our competitions in a balanced and mindful way. We want our customers to enjoy the excitement of taking part without feeling pressure to spend beyond what they can comfortably afford.

While prize competitions are not gambling, we recognise that spending on competitions should be managed responsibly.

This Responsible Play Policy sets out the tools and resources we make available to help you stay in control of your participation. These measures form part of our commitment to responsible participation and good practice within the prize competition sector.

2. Our Approach

We encourage all participants to keep the following in mind:

Set a budget for competition entries and stick to it.
Do not spend money you cannot afford to lose.
Do not enter competitions to try to recover previous spending.
Take regular breaks from entering competitions.
Use the tools described below if you feel your spending or time is becoming difficult to manage.

3. Tools Available to You

We provide a range of tools to help you manage your participation. These are available within your The Giveaway Guys account or by contacting our customer support team.

The tools are designed to offer increasing levels of restriction, from light adjustments to full account closure.

3.1 Spending Limits

You can set limits on how much you spend on competition entries over a rolling 30 day period.

Key details:

Limits apply to real money purchases only. Any winnings, account credit, website credit, promotional credit or promotional benefits do not count towards your spending limit.

You may set your limit to any amount, including £0.

After your first purchase, you may be presented with the opportunity to set a spending limit.

Once a limit is set, any reduction takes effect immediately. Any increase may be subject to a cooling-off period before it becomes effective.

3.2 Account Locks

If you feel you need to take a break from our competitions, you can request to suspend your account for a minimum period of 1 week. Available suspension periods also include 6 months, 12 months or self exclusion forever

During a suspension:

You will not be able to enter any competitions

You will not receive marketing communications, including email, SMS or push notifications, from us.

The suspension cannot be reversed during the selected period.

Your account will reopen automatically at the end of the suspension period, unless you request otherwise.

Please note that it may take a short period for all our systems to be updated. During this time, you may still receive some communications that were already scheduled for delivery.

 

4. Support and Resources

If you or someone you know needs support, the following organisations can help:

Citizens Advice — free advice on financial and consumer matters:
www.citizensadvice.org.uk

Money Advice Trust — free debt advice:
www.moneyadvicetrust.org

National Debtline — free debt advice for the UK:
www.nationaldebtline.org

Samaritans — emotional support 24/7:
www.samaritans.org
Call: 116 123

Mind — mental health support:
www.mind.org.uk

You can also contact The Giveaway Guys customer support team at any time for guidance on the tools available to you.

6. Changes to This Policy

We may update this Responsible Play Policy from time to time to reflect changes in our tools, applicable codes of practice or legal requirements. The current version will always be available on our website